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Frequently Answered Questions

Shipping & Handling

Our goal is to ship orders within 1 business day from the time we receive them. Customizations on Card Carrying Old Lutheran Cards & Signed Portraits can take up to 3 days to leave our warehouse. Customized T-shirts take up to 2 weeks to leave our warehouse.



Standard Shipping
We use a variety of carriers for Standard Shipping. Orders leave our warehouse within 1 business day. If you select Standard Shipping, you can expect to receive your order within 5-7 days. When possible, you will receive an email with a package tracking number (if you provide us with a valid email address).

Expedited Shipping
If you select one of our expedited shipping options (UPS 3 Day Select, 2nd Day Air or Next Day Air), your order will leave our warehouse the next business day and you should receive your order within the time you paid for. You will be emailed a tracking number (if you provide us a valid email address). Expedited shipping orders go to the front of our order fulfillment line. Next Day Air orders received before 12:00 p.m. Central Time will ship the same day.

*If you wish to have an order delivered to a PO Box, your order can only be shipped via the US Postal Service. If you choose a UPS shipping option and enter a PO Box as the delivery address, we reserve the right to ship your package with USPS.


Free Shipping
Applies to orders over $75 and shipments within the 50 United States only. Orders leave our warehouse within 2 business days. You can expect to receive your order within 7-10 days. This offer cannot be combined with other offers or applied to a previous purchase. Free shipping is not applicable to wholesale customers.

If product description includes "Product Eligible for Free Shipping" The option for free shipping will be available as long as your shopping cart only includes items that are "Eligible for Free Shipping" Normal shipping rates apply if other items are included with your order.

Where do we ship?
We ship to all 50 United States and Canada. We will ship to APO and FPO addresses and other countries if possible, but we ask that you contact us before placing your order to work out the details.

Returns & Exchanges

What if I want to return something?
Your satisfaction is guaranteed. If you are not completely satisfied with a purchase you made at Old Lutheran, we will happily issue a replacement, refund or credit to your account. All unwanted items must be returned within 30 days of your purchase date to receive a full credit to your account. If you return something after 30 days of your purchase date, you will be issued store credit toward a future purchase.

*All returned products must be in re-saleable condition upon their return or credit will not be issued.

What if I need to exchange something for a different size?
The best thing you can do is contact us via email and let us know you are returning the product and what you would like in its place. Please reference the order number on your original invoice so we have an easier time servicing your exchange request. Also, please enclose the order number on the package you send the product back to us in.

What if I bought an Old Lutheran product at an event or retail store, can I return it to Old Lutheran?
Because we have already discounted the product for the retailer, Old Lutheran cannot accept returns on products purchased at events or retail outlets. You should contact the place you purchased the item to negotiate returns and/or exchanges.

How do I cancel or change an order?
If you need to cancel or change an order, please let us know as soon as possible. We will do everything we can to honor your request, but please be aware that our order fulfillment process is set up to work as efficiently as possible and your order may already be on its way to you.

Ordering FAQ

Tips on placing a successful order with Old Lutheran.
Double-check the following:
  1. Have you entered the correct 3 digit CVV2 Code?
  2. Does the Bill To address match the address on your credit card statement?
  3. Does the Bill To Zip code match the zip code on your credit card statement?
What is the Card Verification Code and why do we need it?
Also known as CVV2 or CVC2, it is a three-digit number imprinted on the signature panel of Visa, MasterCard, and Discover cards to help internet merchants verify that the customer has a legitimate card in hand at the time of the order. Old Lutheran asks our customers for the CVV2 code and then our secure server sends it to the card Issuer as part of the authorization request. The card Issuer checks the CVV2 code to determine its validity, then sends a CVV2 result back to Old Lutheran along with the authorization. CVV2 is required on all Visa, MasterCard, and Discover cards. You must enter this 3-digit code in the CVV2 field during checkout in order to create a successful transaction.

Am I required to place my order online?
No, we accept mail, phone or fax orders as well as online orders. Please see our contact info at the bottom of this page to mail, phone or fax your order.

What credit cards do you accept?
We accept Visa, MasterCard, American Express & Discover.

Can you bill my church?
Please contact us at the number below and we will setup an account for your church.

Terms and Conditions

Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company- Old Lutheran. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing United States Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

 Availability
Unless otherwise stated, the services featured on this website are only available within the United States, or in relation to postings from the United States. All advertising is intended solely for the United States market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

 Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. [If you do not use cookies, delete this clause]

 Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United States and other countries. The brand names and specific services of this Company featured on this web site are trade marked [delete this paragraphed clause if no registered trademark exists].

 Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of the United States govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the United States courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

 

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
Old Lutheran 2014 All Rights Reserved

We are sensitive to your privacy concerns and your privacy is of utmost important to us. We respect the fact that you trust us with your valuable personal information and we assure you we treat it in the most secure way possible.

We DO NOT sell, rent or give your personal information to any third parties, PERIOD.

All information you provide us is confidential. By entering our drawings, contests or other promotions you agree to let us publish your first name, city and state if you are selected as a winner. All other personal information is only used to award prizes to the winner.

Contact Old Lutheran

E-mail: customerservice@oldlutheran.com
Local Phone: 218-236-1224
Toll Free (US Only): 1-877-653-5884
Fax: 218-287-8005

Mailing Address:
Old Lutheran
1408 1st Avenue North
Moorhead, MN 56560